By reading this notice you agree to be bound by the following terms and conditions. Please read them carefully. Your usage of the notice indicates your acceptance and understanding of these terms and conditions. If you purchase an item from Big Save Furniture., it indicates your acceptance & understanding of these terms and conditions.
At Big Save Furniture, you can always feel comfortable with your purchase and proud of your choice.
GUARANTEES AND WARANTEES
To ensure you are satisfied with your purchase, we offer the following Guarantees and Warranties.
Although some furniture manufacturers do not offer a written or timed warranty, Big Save Furniture would like you to be satisfied with your purchase. If problems do occur, please do not hesitate to call our Customer Service department. Furniture with concealed damage reported within 72 hours of delivery or pick-up, will be repaired free of charge by Big Save Furniture or our agent. If the item cannot be repaired, you will be offered an exact replacement at no extra charge. A reselection will be offered if no replacement is available. Please note, with natural products such as wood or leather, some imperfections can be expected and are not considered a defect. Sales are not made on an approval basis and are considered final.
DELIVERY AND PICK-UPS
Big Save Furniture offers delivery to your home, delivery to depot, or pick-ups at our Superstores.
To ensure a smooth delivery, please review the following delivery policies.
- We will attempt to contact you by phone 1-3 days before delivery to confirm your delivery.
- Deliveries begin at 10.30am and continue until all scheduled deliveries for that day are complete. Regrettably, due to the hundreds of deliveries that must be routed, it is impossible to give exact time calls.
- Mpesa confirmation message or signature and photo ID of the cardholder, may be required prior to the delivery used to place the order
- A signature of a person 18 years of age or older is required on all delivery orders and that individual must accompany the delivery crew into your home or apartment.
- Rooms should be cleared in preparation for your furniture delivery. In addition, driveways and walkways should be cleared to accept delivery. Please be sure there is a clear path from the point of entry to your home to the room where your new furniture will be placed. Due to liability issues, we cannot move your existing furniture or any electronics, TVs, or computers.
- Due to health and safety regulations, our drivers cannot remove their safety work boots. Please ensure your floors are properly protected.
- Please measure your home/doorways to fit your new furniture, appliance or TV.
- We will uncrate or unpack your new furniture purchase (with the exception of ready to assemble products) and we will set it in place. Due to health regulations, soiled or stained upholstery or bedding cannot be moved by our professional delivery associates. We also cannot disassemble any existing furniture in your home in order to complete the delivery.
Big Save Furniture offers convenient pickup at most of Store locations. Should you pick up your furniture, pick-up hours and directions will be emailed to you with your order confirmation.
To ensure smooth pick-up of your furniture, please review the following pick-up policies:
- For orders placed online, you must bring your printed email confirmation, picture I.D, or the M-pesa Confirmation message used to place your order to pick up your furniture.
- Merchandise that is picked-up may be in cartons and require assembly. Due to the nature of furniture shipped in cartons, we are unable to unpack cartons or assemble product for you at the distribution center.
- Please be sure that the size of your vehicle will accommodate the size of the furniture to be picked up. We are not responsible for loading and tie-down of merchandise or the safe transportation of furniture to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise.
- For concealed damage on merchandise that was picked up, simply call our service department within 3 days of receipt. When possible, we will promptly repair or replace the damaged item. If picked up, the item must be returned by you.
Cancellation before Delivery
If you have NOT received your merchandise, you may cancel all or part of your order within 48 hours of placing your order without a charge or fee by contacting us.
Returns after Delivery
All sales are final. However, if you discover concealed damage you have 3 days to report it. Just call our Customer service department.
If a refund has been authorized, please note the following:
- Cash payments will be refunded by cheque (allow 7 business days).
- Debit Card payments will be refunded to the same account if the Debit Card and Debit Card holder are present. If the Debit Card holder is not present, Debit Card payments will be refunded by cheque (allow 7 business days).
- Credit Card payments will be refunded to the same Credit Card (allow 7 business days).
- All other payments will be refunded by cheque (allow 21 business days).
PRICING AND PRODUCT INFORMATION
Our Prices and Other Information
Prices shown for items on this website’s product pages and in your shopping cart are for merchandise only. Please proceed to checkout to see the total cost of your order, including any applicable tax, delivery or other fees.
While we strive for accuracy in the pricing and the other information we provide on this website, errors can occur.
In cases where such errors do occur, Big Save Furniture expressly reserves the right not to honor the offer made on this website, either in stores or when accepting an order online. In the case that an order placed online is not accepted, it will be cancelled and any payments that have been authorized for that order will be refunded/ reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.
All pricing on this website is in Kenya Shillings